Refund and Returns Policy - Clutch Controllers

Returns Policy

Thank you for choosing Clutch Controllers custom game controllers. We strive to provide you with the highest quality products and exceptional customer service. However, if you are not completely satisfied with your purchase, we offer a returns policy and warranty period as outlined below:

Returns Period:

You have a period of 14 days from the date of delivery to return your custom game controller. Please note that this returns period begins from the day the product is delivered to your specified address.

Return Eligibility:

To be eligible for a return, the following conditions must be met:

1. The controller must be in its original condition, undamaged, and with all original packaging, accessories, and documentation.

2. The product must not show signs of wear and tear, misuse, or intentional damage caused by the customer.

3. The return request must be accompanied by the original purchase receipt or proof of purchase.

Return Process:

To initiate a return, please follow these steps:

1. Contact our customer support team within the 14-day returns period to request a return authorization. You can reach us via email info@clutchcontrollers.com or through our website’s contact form.

2. Provide us with your order details, including the product name, order number, and reason for the return.

3. Our customer support team will guide you through the return process, provide you with a return authorization number, and assist you with the return shipping instructions.

Return Shipping:

1. You will be responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.

2. Please ensure that the item is securely packaged to avoid damage during transit.

3. We recommend using a trackable shipping service and obtaining a proof of postage for your records.

Refund or Exchange:

1. All returns of customised controllers are subject to a 20% build and restock fee, this is because these controllers are built bespoke to your order and cannot be resold.

2. Once we receive the returned customised game controller and verify its eligibility for a return, we will proceed with the refund or exchange based on your preference.

3. Refunds will be issued via the original payment method used during the purchase.

4. Exchanges will be processed based on the availability of the requested product. If the desired item is not available, we will offer you a suitable alternative or a refund.

Warranty Period:

In addition to the returns policy, our controllers come with a warranty period of 60 days from the date of delivery. This warranty covers manufacturing defects and malfunctions under normal usage conditions.

1. If you encounter any issues covered by the warranty, please contact our customer support team for assistance at info@clutchcontrollers.com.

2. We may require you to provide proof of purchase and may request additional information or documentation to process your warranty claim.

Please note that the warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

We value your satisfaction and will do our best to resolve any issues you may experience with our products. If you have any questions or concerns regarding our returns policy or warranty, please feel free to contact our customer support team.

Thank you for choosing our products and giving us the opportunity to serve you.